This Refund Policy applies to all services provided by DroppersDream LLC.
We keep it simple. Clear rules. No confusion.
Refund Eligibility
Refunds are considered only under the following conditions:
- The project has not yet started after payment.
- The client requests cancellation within 24 hours of payment.
- The service is not delivered as described and agreed in writing.
Non-Refundable Conditions
Once editing or creative work has started, refunds are not possible.
This is due to time, effort, and resources already invested into your project.
We allocate planning, editing, and creative direction from day one. That work cannot be reversed.
Project Start Rule
A project is considered started once any of the following begins:
- Script breakdown or content planning
- Editing work inside software
- Strategy development for the content
- Asset organization or timeline setup
After this point, the project is active and non-refundable.
Cancellations
If you cancel before work begins, and within 24 hours of payment, you may request a refund.
After 24 hours, cancellations do not guarantee a refund.
We may still offer partial solutions depending on the situation, but it is not guaranteed.
Service Delivery Issues
If there is a clear mismatch between agreed work and delivered output, we will review the case.
If the issue is valid and confirmed in writing, we may offer:
- Revision support
- Partial refund
- Service correction
We aim to fix problems first, not avoid them.
Contact for Refund Requests
All refund requests must be sent through our official email or contact page.
Include:
- Your name
- Payment proof
- Project details
- Reason for request
We respond after reviewing the full case, not partial information.
This policy applies to all services under DroppersDream LLC unless a separate written agreement states otherwise.